Our client is a respected Canadian logistics specialist focused on project cargo and customized transportation solutions for complex, high-touch moves. With a strong reputation for reliability, creativity, and client service, the organization supports projects that require careful planning, strong coordination, and practical on-site execution. Its approach combines deep industry expertise with a personalized, solutions-driven mindset, making it a trusted partner for customers with demanding logistics requirements. About the Role We are seeking an Operations Supervisor / Assistant Operations Manager to lead a talented operations team and play a key role in delivering responsive, high-quality logistics solutions. This is a hands-on leadership position responsible for guiding day-to-day operations, strengthening client and vendor relationships, supporting revenue growth, and ensuring quotation and shipment requirements are met accurately and on time. The ideal candidate will bring strong operational judgment, a customer-first mindset, and the ability to balance team leadership with strategic problem-solving in a fast-paced environment. This is an excellent opportunity for someone who thrives on accountability, enjoys coaching others, and wants to make a visible impact in a growing specialized logistics business. Key Responsibilities •Provide leadership and direction to the operations team to ensure rate requests and files are completed in line with corporate requirements •Ensure thorough research is completed for client requests to deliver the most effective solutions based on service and cost requirements •Maximize file revenue through ongoing evaluation of solutions and negotiations with vendors and clients •Work closely with the sales team to ensure quotation deadlines and shipment requirements are consistently met •Analyze service failures and implement performance improvements to enhance future service delivery •Maintain strong internal and external customer relationships with professionalism, responsiveness, and accountability •Develop and manage ongoing vendor and partner relationships while resolving escalated client service issues •Ensure the operations team stays current on company policies, systems, industry training, and required certifications Required Skills and Qualifications •Post-secondary education •Experience in operations, logistics, project cargo, freight forwarding, or a related environment •Proven leadership ability, with experience coaching or supervising team members •Strong analytical and problem-solving skills with a focus on practical solutions •Excellent client service and communication skills, both written and verbal •Ability to manage deadlines, prioritize multiple files, and work cross-functionally with sales and operations •Commercial awareness with the ability to identify revenue opportunities and support profitability •Comfort working in a fast-paced environment where accuracy, accountability, and relationship management matter This is a strong opportunity for an operations professional who wants to lead, influence, and contribute directly to the success of a specialized logistics business known for delivering complex solutions with confidence and care. Reimer Associates Inc. thanks you for your application and interest in this opportunity. We sincerely appreciate the time you have taken to share your background and experience. We are in the process of reviewing applications and will be moving forward with candidates whose qualifications closely align with client requirements for the role. If you are selected for further consideration, a member of our Team will be in touch with you directly. Due to the high volume of applications we receive, we are unable to respond to each candidate individually. However, we will retain your resume on file and may reach out to you should a suitable opportunity arise in the future.