Our client is a leading 3PL freight brokerage and is seeking a results-driven Pricing & Operations Manager to oversee daily operations, pricing strategy, and cross-functional coordination. Reporting to the VP/Director of Operations, this full-time in-office role is responsible for managing the end-to-end load lifecycle, developing competitive pricing models, and supporting both sales teams and carrier relationships. The ideal candidate thrives in a fast-paced, high-volume environment, bringing analytical rigor, process focus, and a commitment to service excellence. Success in this position requires a blend of operational leadership, commercial acumen, and a strong grasp of technology and process improvement. Key Responsibilities: - Oversee all aspects of the load lifecycle, including booking, dispatch, tracking, issue resolution, and documentation - Lead the operations team in real-time problem-solving and escalation management, ensuring high service levels for customers and carriers - Coordinate and manage all incoming RFQs and tenders, building pricing models using historical data, market indexes, and gross profit goals - Collaborate with sales representatives to develop competitive, profitable quotes and maintain a centralized pricing matrix - Track RFQ win/loss ratios and margin performance for continuous improvement - Act as the operational liaison for sales, supporting client onboarding, quoting, and urgent load coverage - Develop and maintain a core carrier program, including scorecards, compliance vetting, and contract/spot rate negotiation - Build and maintain SOPs, implement process automation tools, and manage performance dashboards to drive operational efficiency and continuous improvement Core Skills & Experience Required: - Bachelor’s degree in Supply Chain, Logistics, Business, or a related field - 5+ years of experience in 3PL logistics or freight brokerage, with at least 2 years in operations/dispatch management and pricing/sales collaboration - Demonstrated experience managing RFQs/tenders for mid to large enterprise clients - Strong proficiency with TMS platforms (e.g., Truckmate, Rose Rocket, McLeod, Tailwind), load boards (DAT, Truckstop, Loadlink), and CRM tools (HubSpot, Salesforce). - Expertise in strategic pricing, margin optimization, and RFQ response management - Advanced data analysis skills and experience with process automation and KPI tracking - Highly organized, analytical, and adaptable, with excellent communication and team leadership abilities Reimer Associates Inc. thanks you for your application and interest in this opportunity. We sincerely appreciate the time you have taken to share your background and experience. We are in the process of reviewing applications and will be moving forward with candidates whose qualifications closely align with client requirements for the role. If you are selected for further consideration, a member of our Team will be in touch with you directly. Due to the high volume of applications we receive, we are unable to respond to each candidate individually. However, we will retain your resume on file and may reach out to you should a suitable opportunity arise in the future.