Location: Saskatoon SK
Position: Customer Service Manager
File Number: 2218
Our client is a well-known and respected Western Canada based carrier. They have a current need for a Customer Service Manager in Saskatoon. The responsibilities for this position are as follows: Oversee Customer Service Representative’s productivity and results Profile commodity groups and potential customers to support company goals Provide direction and execute customer tele-solicitation for the opportunity to quote and secure new business Provide direction to capture customer needs and oversee the pricing and presentation of the rate submissions Ensure customer profiles and load sheets capture the necessary details to enhance customer service performance Evaluate the business KPI’s to ensure the execution of the plan is yielding the desired outcome Respond to customer enquiries Evaluate weekly/monthly reposts to ensure adherence to the plan, correct invoicing, accessorial billing, etc. Conduct face to face customer meetings when the potential business opportunity requires it Train and manage staff and their productivity Ensure Departmental Policies and Procedures are adhered This opportunity comes with an excellent compensation package.